FAQ

Where gaming memories, stories, and community unite!

 

New to PANAX? We've got you covered.
Check out answers to common questions and tips to get the most out of your experience.

• About PANAX

• Core Features

• Game Issues

• Account

• Settings

• Community & Safety

• Still can’t find your question?

About PANAX

What is PANAX?

PANAX is a service built for gamers.
You can rate your games, organize your library, customize your avatar, and connect with other gamers through reviews and collections.
👉 Check out About PANAX to learn more.
 

Is there a web version?

Yes, you can use PANAX on the web at panaxgames.com.
Currently, only core community features are available, but more functionalities will be added soon.

Core Features

How do I rate games?

Tap the Rate tab to quickly rate various games. You can also search for a game in the Discover tab and select your platform to rate it from the game detail page.
Games can be rated on a 6-point scale, ranging from Legendary to Awful. Double-tap the ends of the scale to mark the highest or lowest rating.
All your rated games appear in the Ratings section on your Space tab.

 

How do I manage game status?

You can choose from six statuses: Playing, Beaten, Backlog, Wishlist, Paused, and Quit. Here’s how to set them:

1. On the Space screen, tap the desired status tab to view and add games.

2. On a game’s detail page, select the platform you played on and update the status.

 

What are game tags?

Game tags in PANAX are unique labels like ##GameTitle.
Type ## when posting to search and tag a game. Clicking the tag shows all related content.

 

Where do I write posts and reviews?

Tap the + button in the Community tab. You can freely write posts on any topic, but reviews must be tied to one specific game.

 

What shows in the Following tab?

You’ll see posts and updates from users and games you follow.

 

How do I level up?

Log in to PANAX every day to earn Exp, plus a bonus for a 7-day streak. Reach higher Levels to unlock exclusive avatar items!

 

What are badges?

Badges reflect your recent activity. Connect with players to grab and guard your badges.

Game Issues

The game I want isn’t listed.

If you don’t see your game in the search results, tap the 'Request a Game' button. If it doesn’t appear, search 'Sammy' and use the [Request Add To Game] option in messages. You’ll get an update via email.

 

There’s an error in a game’s info.

Here’s how to submit an edit in just a few steps.

1. Go to the game’s detail page.

2. Scroll down to the Game Info section.

3. Tap “Suggest an edit” and write your suggestion.

4. Submit using the top-right button.

If the button doesn’t show, contact us at support@panaxgames.com.

 

I found a bug.

You found a bug—nice catch! Please report it here:

https://feedback.panaxgames.com

Account

I forgot my account info.

We don’t support account recovery at this time. Please email support@panaxgames.com and we’ll help you out.
 

I forgot my password.

If you can’t remember your password, follow these steps:

1. Touch "forgot password?" on the sign-in screen.

2. An email containing a password reset link will be sent to the email address you registered with.

3. Click the link and go through the authentication process.

4. Once the authentication is complete, you can enter a new password.

5. Log in with your new password.

 

How do I change my password?

To change your password, go to Profile > Settings > Manage account > Change Password.

 

How do I change my email?

To change your email address, go to Profile > Settings > Manage account > Change Email.

 

Can I change my username?

After signing up, you can change your username following the steps below:

1. Go to your profile.

2. Tap Edit profile.

3. Delete your current username and enter a new username.

4. Tap the 'v' on the top right corner to confirm.

Note that you can change your username up to 2 times within 7 days.

 

How do I delete or recover my account?

To delete your PANAX account, follow these steps:

1. Go to Settings.

2. Select Manage account.

3. Tap Delete account.

4. Carefully review the warnings.

5. Submit your request — our support team will process it.

Once you submit the request, your account will be deactivated and scheduled for permanent deletion after 30 days. A confirmation email will be sent to your registered address.
If you log in again within those 30 days, your request will be automatically canceled.

 

My account is suspended. Can I appeal?

If suspended, you'll see an error at login, and details will be emailed. If not, check your spam folder or contact support@panaxgames.com.
Suspensions are reviewed internally and cannot be appealed.

Settings

How can I change my notification settings?

Tap the bell icon on the Space or Community tab > Settings icon. Or go to Settings > Push Notifications.

 

How do I link my platform accounts (PSN, Xbox, Steam)?

In Profile > Link platforms, tap Connect on your platform.
Once linked, your platforms and your trophies/achievements will be displayed on your profile. You can also attach them to your posts.

Community & Safety

How do I report a user?

If a user violates the guidelines:

1. Tap the ... icon on their message, post, or profile.

2. Select Report and provide a reason.

3. Tap Report to submit. (Community Guidelines)

 

What happens after a report?

Reports are reviewed by moderators. If a violation is confirmed, actions like content removal or account penalties may apply. False reports may also lead to penalties.

 

How do I block a user?

If someone is bothering you repeatedly:

1. Tap the ... icon on their message, post, or profile.

2. Select Block to block instantly.

3. View and manage blocked users under Settings > Blocked management.

Note: Blocked users are hidden across PANAX, except in your bookmarks.

Still can’t find your question?

If your question isn't listed, please contact us at support@panaxgames.com. We’re here to help!